“Tagless” AS · Org. no. 935 426 103 · Østre Strandvei 52, 3482 Tofte, Norway
This Privacy Policy explains how “Tagless” AS (“Tagless”, “we”, “us” or “our”) collects and uses personal data when you visit tagless.no, contact us, participate in a pilot or use the Tagless electric vehicle charging identification service (the “Service”).
Tagless is a software-based identification layer for EV charging. The Service may use vehicle information, charger information and charging-session signals to identify and authorise a charging session without an RFID tag, separate app or additional hardware. The Service may be provided directly by Tagless or together with charge point operators, e-mobility service providers, vehicle manufacturers, OEM API providers, payment providers and other partners (“Partners”).
For data collected directly from you to provide the Service, operate our website, manage your account, communicate with you, process payments and run our business, Tagless acts as the data controller.
Where a Partner determines the purposes and means of processing and instructs Tagless to process personal data on its behalf, Tagless may act as a processor. In those cases, the Partner remains responsible for its own privacy notice and lawful basis. If you use the Service through a Partner, you should also read the Partner’s privacy policy.
| Category | Examples | Typical source |
|---|---|---|
| Website & contact data | Name, email, phone, company, role, message content, investor/OEM onboarding information | You, your company, our CRM or communication tools |
| Account & consent data | User ID, login information, consent records, connected vehicle records, authorisation tokens, Partner account references, support correspondence | You, Tagless account flows, Partners and OEM/API providers |
| Vehicle data | VIN, make/model, vehicle identifiers, battery state, charging capability, OEM/API tokens, location where required for identification | Your vehicle, OEM APIs, connected-car providers and user-authorised integrations |
| Charging session data | Charger ID, connector ID, CPO/backend IDs, charging location, timestamps, current profiles, received current values, authorisation result, energy consumption | Chargers, CPO/EMSP backends, OCPP/OCPI/API integrations, the vehicle and Tagless systems |
| Payment & billing data | Billing name, billing address, payment method token, transaction ID, invoice data, VAT/tax data, Tagless fees | You, payment processors, Partners and Tagless transaction systems |
| Technical & security data | IP address, device and browser data, log files, API request metadata, diagnostic information, fraud and abuse signals | Your device, browser, Tagless systems, hosting and security providers |
| Purpose | Data used | Legal basis |
|---|---|---|
| Provide the Service and identify charging sessions | Account data, vehicle data, charger data, location, current profile data, session status | Contract performance; user consent for vehicle/OEM data; Partner instructions where applicable |
| Connect to vehicle/OEM APIs | Vehicle account data, OAuth/API tokens, VIN, vehicle status and capabilities | Explicit consent or contract performance |
| Authorise and process payments | Billing data, transaction data, consumption data, payment tokens and invoice data | Contract performance; legal obligations for accounting and tax records |
| Security and fraud prevention | Technical logs, request metadata, identification results, anomaly indicators | Legitimate interests; legal obligations where applicable |
| Customer support and communications | Contact data, account data, support messages, service diagnostics | Contract performance; legitimate interests |
| Product analytics and improvement | Aggregated or pseudonymised service usage, diagnostics, charging statistics | Legitimate interests; consent where required for cookies or analytics |
Before the Service accesses vehicle data through an OEM/API connection, you will be asked to authorise the specific data access required. You may withdraw consent or disconnect a vehicle at any time through the account, Partner or support flow. Withdrawal does not affect processing that occurred before withdrawal or processing we must continue for legal, security, accounting or dispute-resolution purposes.
Tagless does not sell personal data. We do not use vehicle, charging or payment data for unrelated advertising or profiling without a separate lawful basis and notice.
| Data type | Indicative retention |
|---|---|
| Account and connected vehicle records | Active period, then deleted or anonymised within a reasonable period unless needed for legal, security, billing or dispute purposes |
| Raw identification/session diagnostics | Normally up to 90 days after the session, unless needed for troubleshooting, fraud prevention, security or disputes |
| Charging transactions, invoices and payment records | As required for accounting, tax, payment, chargeback and legal recordkeeping obligations |
| Consent and authorisation logs | For as long as needed to demonstrate authorisation, manage revocation and comply with legal or Partner obligations |
| Website analytics and contact enquiries | Typically up to 24 months, unless a longer period is needed for ongoing communication or compliance |
We aim to process and store personal data in the EU/EEA where practical. If personal data is transferred outside the EU/EEA, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses and transfer impact assessments as required by applicable law.
We use technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss and misuse. These may include encryption in transit and at rest, access controls, logging, monitoring, secure development practices and incident response procedures. No system is perfectly secure.
Depending on your location and applicable law, you may have the right to request access, rectification, deletion, restriction of processing, objection to processing, data portability, withdrawal of consent and to lodge a complaint with a supervisory authority.
To exercise your rights, contact us at support@tagless.no. You may also lodge a complaint with Datatilsynet (the Norwegian Data Protection Authority) at datatilsynet.no.
Our website may use strictly necessary cookies to operate the site and optional analytics cookies where permitted by law and with your consent where required.
The Service is not intended for children. If we learn that we have collected personal data from a child without appropriate authorisation, we will delete it where required.
The Service may automatically determine whether a charging session can be identified and authorised based on vehicle, charger, location and session data. This is a technical service condition necessary to provide the Service, not a decision that significantly affects your legal rights.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. If changes are material, we will provide additional notice where required by law.
Controller: “Tagless” AS (org. no. 935 426 103)
Address: Østre Strandvei 52, 3482 Tofte, Norway
Email: support@tagless.no
Supervisory authority: Datatilsynet — datatilsynet.no
These Terms & Conditions (“Terms”) govern your access to and use of the Tagless website, pilot environments, accounts, APIs, vehicle connection flows, charging-session identification service and related payment, billing, support and documentation services (together, the “Service”).
By accessing or using the Service, creating an account, connecting a vehicle, authorising vehicle data access, participating in a pilot or initiating a Tagless-supported charging session, you agree to these Terms. If you use the Service on behalf of a company or organisation, you confirm that you are authorised to bind that organisation.
You must be legally capable of entering into these Terms. Where you connect a Vehicle, you must be the owner, lessee, fleet operator or otherwise authorised user of that Vehicle. You are responsible for the accuracy of information you provide and for keeping your account credentials secure.
To use certain features, you may need to connect a Vehicle or authorise access to Vehicle Data through an OEM/API provider, connected-car platform or Partner. You grant Tagless permission to access, process and share the Vehicle Data necessary to provide the Service. You confirm that you have the right to grant this permission.
You may revoke authorisation or disconnect a Vehicle at any time. Revocation may prevent the Service from identifying or authorising charging sessions or providing related features.
The Service identifies and authorises charging sessions through software communication between the Vehicle, charger, Partner backend and Tagless systems. The Service may use charger ID, charger location, current capacity, selected current profiles, received current values, Vehicle Data, VIN, session timestamps and other signals to match a Vehicle with a charger and Charging Session.
If the Service cannot reliably identify or authorise a Charging Session, the session may not start, may be interrupted or may be terminated. Tagless may also prevent or stop a session to protect service integrity, prevent fraud, comply with law or respond to safety or operational concerns.
The Service depends on third-party systems including chargers, electricity supply, CPO/EMSP backends, mobile networks, OEM APIs, vehicle manufacturer systems and payment providers. Tagless does not own or control all such systems. Tagless is not responsible for third-party outages, incorrect third-party data, charger malfunction, grid conditions, OEM/API limitations or Partner tariff changes, except to the extent required by law.
Where the Service includes payment or billing, you authorise Tagless or its payment provider to charge the payment method you provide for applicable fees, which may include electricity consumption, CPO/Partner fees, Tagless service fees, payment processing charges, taxes and other amounts agreed for the Charging Session. If a payment fails, we may retry the payment, suspend access or terminate a session.
During a Pilot or POC, the Service may be incomplete, experimental, limited in availability, subject to errors and changed or discontinued at any time. Pilot features may not be suitable for production, commercial reliance or safety-critical use. Unless separately agreed in writing, Pilot access is provided for evaluation and testing only.
You must not use the Service in a way that harms Tagless, Partners, other users, vehicles, chargers or the reliability, safety or security of the Service. In particular, you must not:
We may modify, suspend, limit or discontinue the Service or any feature at any time, including for maintenance, security, legal, Partner, pilot, technical or business reasons. We do not guarantee that the Service will always be available, uninterrupted or error-free.
You remain responsible for safe Vehicle operation, safe charging practices and compliance with charger, site, vehicle and manufacturer instructions. The Service is not a safety system, emergency service or substitute for your own checks.
Tagless and its licensors own all rights in the Service, software, documentation, designs, trademarks, algorithms, technical methods and other intellectual property. These Terms grant you only a limited, non-exclusive, non-transferable and revocable right to use the Service as permitted by these Terms. If you provide feedback or suggestions, you grant Tagless a worldwide, perpetual, irrevocable, royalty-free right to use them for any purpose.
Our processing of personal data is described in the Tagless Privacy Policy. By using the Service, you acknowledge that the Service may require processing of Vehicle Data, charging session data, location data where necessary, technical logs and payment/billing data.
If we provide you with non-public technical, commercial, pilot, API, security, pricing, investor or product information, you must keep it confidential and use it only for the purpose for which it was provided.
We may suspend or terminate your access to the Service if you breach these Terms, create legal, security, safety or fraud risk, provide inaccurate information, fail to pay or misuse the Service. You may stop using the Service at any time. Termination does not affect accrued fees, payment obligations, legal rights, dispute provisions, confidentiality or intellectual property rights.
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Tagless disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy of third-party data, charger availability, OEM/API availability and error-free operation. Nothing in these Terms limits rights that cannot be limited under applicable consumer protection, product liability, data protection or other mandatory law.
To the maximum extent permitted by law, Tagless will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, loss of profit, loss of revenue, loss of data, business interruption or losses caused by third-party systems.
To the maximum extent permitted by law and unless separately agreed in writing, Tagless’s total liability will be limited to the greater of: (a) the amounts you paid to Tagless for the Service in the three months before the event giving rise to liability; or (b) EUR 100. This limitation does not apply where prohibited by law.
If you use the Service on behalf of a business, fleet, Partner or organisation, you agree to indemnify and hold harmless Tagless, its affiliates, officers, employees and contractors from claims, losses, damages and expenses arising from your misuse of the Service, breach of these Terms, unlawful Vehicle connection, failure to obtain required consents, violation of law or infringement of third-party rights.
We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last updated” date. Continued use after the effective date means you accept the updated Terms.
These Terms are governed by the laws of Norway. Subject to any mandatory consumer rights, disputes will be resolved by the courts of Norway. Before starting formal proceedings, the parties should use reasonable efforts to resolve disputes informally by contacting support@tagless.no.
Operator: “Tagless” AS (org. no. 935 426 103)
Address: Østre Strandvei 52, 3482 Tofte, Norway
Support: support@tagless.no